Answers to common questions about booking, drivers, payments, and more.
Choose your pickup and drop-off locations, select a date and time, and pick a vehicle. You will receive a confirmation email once your booking is complete.
Your driver will be waiting in the arrivals hall holding a sign with your name. You will also receive the driver contact number by message before your flight lands.
We track your flight in real time, so your driver will adjust the pickup time automatically at no extra charge.
Yes, you can request a change to the time, location, or vehicle type by contacting our support team, subject to availability.
We accept major credit and debit cards, as well as cash payment directly to the driver in some cities.
Yes, child seats can be requested at no additional charge. Please add this request in the notes field when booking, or contact support in advance.
Yes, we offer vans and minibuses for larger groups. Select the number of passengers when booking and the appropriate vehicle options will be shown.
Cancellations made more than 24 hours before pickup are fully refundable. See our Refund Policy page for full details.
You can reach our support team at support@citytransferturkey.com or through the Contact section at the bottom of any page.