When you make a booking, we collect the information necessary to arrange and complete your transfer, including your full name, email address, phone number, pickup and drop-off addresses, flight or travel details, and payment information. If you create a customer account, we also store your login details and booking history to make future bookings faster.
We may also automatically collect limited technical information, such as your browser type, device type, and general location, to help us keep the website secure and functioning correctly.
Your information is used to confirm and manage your booking, coordinate with your assigned driver, process payment, send booking confirmations and updates, and provide customer support before, during, and after your transfer. We may also use your contact details to send service-related messages, such as changes to your pickup time.
We do not sell your personal information to third parties, and we do not use your data for purposes unrelated to providing and improving our transfer services.
We share only the details necessary to complete your transfer with our licensed driving partners, such as your name, phone number, pickup location, and flight information, so that your driver can find and identify you at the pickup point. Payment details are processed securely through our third-party payment provider and are not stored in full on our own servers.
We may also disclose information where required to do so by law, or to protect the rights, property, or safety of City Transfer Turkey, our partners, or our customers.
Our website uses cookies and similar technologies to remember your currency preference, keep the booking process working smoothly as you move between pages, and understand how our website is used so that we can improve it over time. Cookies used on this site do not track you across other, unrelated websites.
You can control or disable cookies through your browser settings, although some parts of the booking process may not function correctly if cookies are disabled.
We retain booking records, including passenger and payment information, for as long as required by Turkish tax, accounting, and consumer protection regulations, and for as long as necessary to resolve any disputes or support requests related to a booking. After this period, records are securely deleted or anonymized.
You may request access to, correction of, or deletion of your personal data at any time by contacting us at support@citytransferturkey.com. Where applicable law grants you additional rights over your personal data, such as the right to object to certain processing or to request a copy of your data in a portable format, we will honor those requests in accordance with the law.
For any privacy-related questions or requests, please email support@citytransferturkey.com and our team will respond as soon as possible.